Monday, April 6, 2009

GRRRR!!!!!

Just typing in my frustration right now!  In March, all of Jada's prescriptions expired, but we had enough supplies to get us through the month of April.  Last Monday, I called our prescription mail order company to have them fax the list of prescriptions to our dr.'s office here in Tulsa.  They told me no problem, we'll have it done today.  In the past, they've been pretty quick about getting things done and we've received excellent service.  No complaints.  The dr's office told me that they also should be able to turn it around pretty quickly and get the renewed prescriptions back to the mail order company pretty quickly- within 24 hours.  So- I called this morning to check on the status of her prescriptions and the pre-recorded woman told me that no orders had been placed!!    I wanted to yell at her!  So- I had to call again because there were no options to continue on and the automated phone service dropped me 5 times before I could get through again!  The gal(real person) on the other side said that it appears to have been faxed and to call the doctor.  So.... I call Dr. C's office and the very kind gal who answered the phone looked through Jada's chart for me.  NO prescription refill orders had been faxed in for her.  The last record of anything happening was a follow up call on her blood sugar log.  Sooo....back to the mail order company I go.  This time it only took me 4 tries to get through after the automated phone system kept dropping me- I don't  know- maybe they get a heavy influx of calls on Monday mornings and the system can't keep up with it.  So- I get another gal who is finally of some help.  I explained to her what happened and she put me on hold so that she could figure out what happened.  Apparently- our Dr.'s phone number- her main line- wasn't in their records so they couldn't fulfill the order!  They had the appropriate fax number!  It really bothered me because all they had to do was call us or send us an email and it would have been taken care of!  
Normally, this wouldn't be a big deal, but we are leaving this weekend to go to my sister's house and I'm afraid that I won't have enough extra supplies to take with me.  She lives in a small town and there isn't a Wal-Greens anywhere close.  We can go through our local Wal-Greens if we have to, but it is so much more expensive.  The receptionist at Dr. C's office told me that she would keep an eye out for the request and do her best to get it done and turned around to our mail order company right away.  
Okay- end of my airing out of my grievances!  I'm going to try not to worry about this!

7 comments:

Ernie, Michelle and Emmy said...

Amy this sounds so frustrating! I'm sorry you've had to deal w/this! I'll be praying you receive your extra supplies before traveling! May you have a blessed week filled with less frustration!

Shamae said...

I'm sorry Amy! I would be so frustrated as well. I hope you get the needed supplies before you go out of town!!

Jill Johnson said...

I pray you'll get your supplies on time! I know how maddening it is to get those automated systems and be unable to figure out how to get a human. It's nuts! Sorry you had a frustrating day.

Melissa's Thoughts said...

That is so frustrating. My son was going to his grandparents for fall break and we were packing. He is 18 and normally very good about saying, Mom I need ____ refilled. Well, this time his pump supplies were missed. OH NO YOU DID NOT!! Yes, so I called Animas and they were great about sending them to my parents house and we were fixed. It's so frustrating because these are items they need to live. You handled it wonderfully.

:) Tracie said...

I wish we didn't have to deal with all the crud that goes wrong, like we need more on our plates! Praying for calmness and correction with the supplies!

Rocksee said...

Oh no! Praying for yoU! I hope this gets worked out Pronto!

Rachel said...

I know the frustrations of moving and trying to keep stocked with meds, keep up with doctors, and keep everything organized. I'm sorry for the headache all of this is causing. I hope you can get it all worked out soon, and that you won't have to worry about any of this while traveling.